Shipping policy

Shipping Policy

Last Updated: June 15, 2026

At Figleer (figleer.myshopify.com), we are committed to providing our customers with a seamless, reliable, and transparent shopping experience. This Shipping Policy outlines the delivery times, costs, and methods applicable to all orders placed on our website.

1. Shipping Zones & Rates

We currently ship exclusively to the United Kingdom (UK).

Shipping Cost: Shipping is 100% free on all orders across our entire store. There are no minimum order thresholds, no hidden handling fees, and no extra charges added at checkout.

2. Processing & Delivery Times

We work efficiently to ensure your orders are processed and delivered as quickly as possible:

Handling Time: Orders are typically processed and dispatched within 1 to 2 business days (Monday to Friday, excluding bank holidays).
Delivery Time (Standard): Once handed over to our UK courier partners, transit time takes between 3 to 5 business days.

Shipping Method	Destination	Estimated Delivery	Shipping Fee
Standard Shipping	United Kingdom (UK)	3 - 5 business days	Free (£0.00)

Please note that deliveries do not typically occur on public holidays, which may slightly impact delivery schedules during festive periods.

3. Order Tracking

As soon as your order has been dispatched, you will automatically receive a shipping confirmation email containing a unique tracking number. You can use this number to monitor your package's journey in real-time via the courier's tracking portal.

4. Address Accuracy

It is the customer's responsibility to ensure that the shipping address entered at checkout is correct and complete. If you notice a typo or an error in your address, please notify us immediately at martiniquealo6533@gmail.com. Once a package has been dispatched from our facility, we are unable to alter the delivery address.

5. Lost or Damaged Packages

If your package arrives damaged, or if you suspect it has been lost in transit, your satisfaction remains our priority. Please contact our support team immediately with your order number (and photos of the damage, if applicable). We will quickly arrange for a replacement or a full refund in accordance with our Return and Refund Policy.